• Travel Manager FAQ's

    (scroll down for Hotel Manager FAQ's)

    Q. How much does it cost to use CATCH?

    Current Travel Manager pricing is just $25 per month.

     

    Q. Have you already had bookings through the program?

    Yes, we have had over $10 million in room nights booked through CATCH.

     

    Q. Do you continuously change/update hotels (Names & contacts?)

    Yes, constantly. It is an on-going process, and we try to keep the most up-to-date information in the system.

     

    Q. Can I only request bids from Catch partner hotels? 

    You can request a bid from any hotel; they do not need to be a partner hotel. And you can find any hotel, anywhere, as long as it is listed on Google. Then you can send them a bid request.

     

    Q. Can I put in an event address that isn’t a concert venue, stadium or event hall?

    Yes, our system allows you to put in any event location listed on Google as your event venue.

     

    Q. Can I share a login with someone else on my team so that we can see each other’s work?

    You can invite anyone whom you work with to use Catch and collaborate with you, see your work and work within the system. You can’t share a login with them, but they can create and use their own, and you can see each other’s work.

     

    Q. Have you done training with hotel reps/ hotel groups on what is Catch and how to use it?

    Yes! We have trained sales teams at Hyatt, Marriott, IHG, Four Seasons, Preferred, Leading Hotels, Luxe, Best Western, and more. And over 10,000 hotels have already received and answered bid requests in the system.

     

    Q. Do you have security around our client and our user information?

    Yes, we built on a Google system with all of the added security features. And your login is your own; no other company can see your CATCH login or any information you put in it unless you choose to share it with them.

     

    Q. Can I send an invoice to the hotels directly for my commissions?

    We have just added an auto-invoice feature. As soon as the group checks out, you can go to the invoice tab and click the Invoice Icon next to the hotel listing, and Catch makes an invoice for you automatically! Or you can invoice for commissions on your schedule.

     

    Q: How many groups can I manage in CATCH?

    You can manage as many as you would like.

     

    Q: Can I send messages to the hotels within CATCH, or do I have to go out to my email?

    You can message any hotel that you have sent a bid to directly in CATCH. And you can have a running history of your conversation - no need to go out to your email.

  • Hotel FAQ's

     

    Q. How much does it cost to be a Partner Hotel? And what's the ROI?

    You can become a Partner Hotel for just $1000 a year. At this price, ONE group booking would more than cover your cost.

     

    Q. Is Catch free for hotels who want to bid through the system?

    Yes, hotels can receive and answer bids without being a paid partner, but they miss out on the benefits that come with a Catch Partnership.

     

    Q. How many hotels are currently participating in Catch?

    We have over 150 partners currently. We have trained sales teams at Hyatt, Marriott, IHG, Four Seasons, Preferred, Leading Hotels, Luxe, Best Western, and more. And over 10,000 hotels have already received and answered bid requests in the system.

     

    Q. Is Catch a new system? If so, when was it launched?

    Catch launched in 2018 by industry leaders with over 30 years of experience in group travel.

     

    Q. Is Catch its own entity?

    Yes, we are an LLC based out of Austin, TX.

     

    Q. What's the turnaround time once committing to becoming a Catch Partner?

    We can get you your log-in in a few hours. And our system is very intuitive and easy to use so you can be customizing your profile and working in CATCH right away.

    Q. Can hoteliers use the product for marketing opportunities?

    We are working on updates to the program that will allow Partner hotels to directly market to customers when they are looking to book a group in your city.

     

    Q. Do Travel Agents use an IATA # when using Catch? 

    Yes, agents add their IATA. Non-agents would not have an IATA in the system.

Making Group Travel Simple

Powered by CATCH App, Inc in Austin, Texas

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usecatch.com Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To ask for ratings and reviews of services or products
      • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
      • Remarketing with Google AdSense
      • Google Display Network Impression Reporting
      • Demographics and Interests Reporting
      • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page
Can change your personal information:
      • By emailing us
      • By calling us
      • By logging in to your account
      • By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
We will notify the users via in-site notification
      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions
      • Process orders and to send information and updates pertaining to orders.
      • Send you additional information related to your product and/or service
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      • Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

usecatch.com
address
city, state zip
country
support@usecatch.com

Last Edited on 2017-01-23
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